Privacy Policy

At OutRenz, your privacy matters to us. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and how we protect it. By using the OutRenz platform, you agree to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide and improve our services. This includes:

Account Information: When you create a OutRenz account, we collect your full name, email address, and phone number.

Payment Information: When you complete a rental or deposit payment, we collect the payment details necessary to process your transaction. Payment data is handled securely and is never stored on OutRenz's servers in raw form.

Delivery Location: When you place a rental order, we collect your delivery address to coordinate item dispatch and return logistics. This information is used solely for fulfilling your order and is not retained beyond what is necessary for that purpose.

2. How We Use Your Information

We use the information we collect strictly to operate and improve OutRenz. Specifically, we use it to:

— Create and manage your account and profile.

— Process rental payments and security deposits.

— Coordinate item delivery and collection to your specified address.

— Communicate with you about your bookings, account, or support queries.

— Resolve disputes and enforce our Terms of Service.

— Comply with applicable legal obligations.

3. What We Do Not Do With Your Data

We want to be clear about what we will never do with your personal information:

— We do not sell your personal data to any third party, ever.

— We do not share your information with advertisers or marketing platforms.

— We do not use your data to build advertising profiles.

— We do not disclose your personal information to any external party except as required by law or a valid court order.

4. Data Security

We take the security of your personal information seriously. OutRenz implements appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

Payment information is encrypted in transit and processed through secure, industry-standard payment infrastructure. No payment card details are stored on OutRenz's servers.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with our legal obligations. Specifically:

— Account information is retained for the duration of your active account.

— Transaction and payment records are retained for a minimum of 7 years as required under Indian financial regulations.

— Delivery address information is deleted once the associated rental transaction is fully completed and any applicable dispute window has closed.

6. Your Rights

You have the following rights regarding your personal data held by OutRenz:

Access: You may request a copy of the personal data we hold about you at any time.

Correction: You may request correction of any inaccurate or incomplete personal data.

Deletion: You may request deletion of your personal data, subject to our legal obligations to retain certain records.

To exercise any of these rights, please contact us at privacy@OutRenz.in. We will respond within 30 days.

7. Cookies & Tracking

OutRenz may use essential cookies to maintain your session and ensure the platform functions correctly. We do not use tracking cookies, third-party analytics that share your data externally, or any form of cross-site behavioural tracking. You may disable cookies in your browser settings, though this may affect certain platform features.

8. Children's Privacy

OutRenz is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you via email or an in-app notification before the changes take effect. Continued use of OutRenz after the effective date of any update constitutes your acceptance of the revised policy.

10. Governing Law

This Privacy Policy is governed by the laws of the Republic of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Pune, Maharashtra.

11. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how OutRenz handles your data, please reach out to us at privacy@OutRenz.in.