Help Center
Have a question? You're probably not the first. Find answers below, or reach out to our team.
Getting Started
How do I create an account?
Sign up with your phone number and verify with an OTP. No lengthy forms — just a quick, secure verification to get you started.
Is OutRenz free to join?
Yes! Creating an account and browsing is completely free. OutRenz only charges a Platform Fee at checkout and a Processing Fee when you list an item.
Which areas does OutRenz operate in?
OutRenz currently operates in Pune, with delivery and pickup available across our defined service zones. We're expanding coverage as we grow.
Renting
How do I rent an item?
Browse items, select the one you want, choose your rental dates, and complete checkout. Note that rentals cannot start on the same day — the earliest start date is one day after booking.
How do I get the item and return it?
OutRenz handles pickup and delivery through our zone-based logistics system and OutRenz Hub — you don't coordinate directly with the lister. Delivery and return fees depend on your zone and are shown clearly at checkout.
What if the item doesn't match the listing?
Every listing includes a condition declaration and any disclosed wear or damage from the lister. If what you receive doesn't match what was listed, reach out to our support team right away.
Listing
What can I list on OutRenz?
Any clothing or accessory in good, clean, and authentic condition. Dresses, suits, ethnic wear, streetwear, and accessories are all welcome. We do not tolerate fake or counterfeit items.
How do I price my items and what does it cost to list?
You set your own rental price. A Processing Fee applies based on your zone (some zones are free), and an additional Pickup Fee applies only if you choose OutRenz pickup instead of dropping the item off yourself. Minimum rental values apply in some zones.
What do I need to declare when listing?
You must honestly declare your item's condition using our checklist and disclose any stains, damage, or wear in the Damage Disclosure field. Undeclared defects found during inspection may result in listing rejection and a Quality Violation Penalty.
When do I get paid?
Your payout becomes eligible once your item is returned and the return is verified by our team. Payouts are currently sent manually via UPI, and you'll be notified once it's processed.
Damage & Disputes
What if an item is returned damaged?
Every item is inspected upon return. If damage is found, it's assessed against the item's condition at listing, and charges may be deducted from the renter's deposit accordingly.
Who is responsible for damage?
Renters are responsible for returning items in the condition they received them. OutRenz reviews evidence from both pickup and return inspections to resolve disputes fairly.
What is the security deposit for?
Every rental includes a refundable security deposit, set by the lister, to protect against damage or loss. It's returned after a successful, damage-free return.
Cancellations
Can I cancel a booking?
Yes, but cancellation charges depend on timing. Cancelling more than 24 hours before your rental start is fee-free (aside from the non-refundable platform fee). Cancelling closer to or after your start date incurs an inconvenience fee — full details are in our Terms & Conditions.